Privacy Policy

Tuel App ("we", "our", "us") respects your privacy. This policy explains what information we collect when you use our platform, how we process it, and the choices available to you.

We collect account information (name, email, phone), verification data required for KYC, transaction metadata, device identifiers for security, and support communications you submit through our contact forms.

Data is used to provide conversion services, prevent fraud, comply with legal obligations, improve product performance, and communicate important service updates. We do not sell personal data to third parties.

We employ encryption in transit, isolated ledger accounting, role-based admin access, and comprehensive audit logging. Biometric and PIN credentials are stored using industry-standard hashing - never in plain text.

Depending on your jurisdiction, you may request access, correction, deletion, or portability of your personal data by contacting hello@tuel.app.

For privacy-related inquiries, email hello@tuel.app with the subject line "Privacy Request".